BECOME A CCA CUSTOMER
How do I become a CCA customer?
If you're not currently a Coca-Cola Amatil customer and would like to partner with us to sell the Coca-Cola product range in your retail outlet please call 13COKE (13 2653) to speak to a customer service representative.
MANAGING MY ACCOUNT
How do I reset my password?
Once you have logged into the website, there is an option for you to reset your password. You will need to put in your old password and your new password to submit this change.
I have forgotten my password, how do I get a reminder?
On the log in page there is a forgotten password link, simply click on that and put in a few details. An email will send you your password. If you have forgotten your password, click here to arrange a new password.
Where do I find my outlet number?
Your Coca-Cola Amatil Outlet Number is located at the top of your invoice.
How do I update my details?
To make any changes to the details we have on file please contact your local Representative or call 13 COKE (13 2653) and a Customer Service Consultant will be able to assist.
How do I change my billing address?
Please call 13 COKE (13 2653) and follow the prompts to our Accounts department. The reason we ask you to call is to make sure your request is sent through to the correct department and attended to as soon as possible.
How do I change my delivery address?
Please contact your Representative to get this changed, if you don't have your Representatives contact details please contact us on 13 COKE (13 2653) and we will be able to search for you.
How do I change business ownership details?
Please contact your local Representative. They will have the appropriate paper work to assist you.
I have just bought or sold an outlet and my details need to be updated?
Please call 1800 151 791 or send an email to aus.coke.credit.queries@anz.ccamatil.com.
MY PRODUCTS & ORDERING
How do I register for online ordering?
If you're already a Coca-Cola Amatil customer you can register to order our products through this website. Simply click here to complete the online registration form. After completing the form you will receive an email confirming your registration within 48 hours.
What other methods are available to place orders?
You are also able to place your Coca-Cola Amatil orders via the Telephone, Email and Fax.
To telephone your orders through please call 13 COKE (13 2653) and follow the prompts.
To email your order, please send them to mycca@anz.ccamatil.com. Please remember to include your Outlet Number and contact details.
To fax your order through please send it to 1300 55 2653. Please remember to include your Outlet Number and contact details.
What is the cut off time for online ordering?
The cut-off time for online orders is 4pm (Eastern Standard Time) to ensure delivery on your next scheduled delivery date.
What is my minimum order?
There is a 5 case minimum requirement or 1 case of Post mix to get the delivery out to you.
What happens if I try to place an order online and my account is on credit hold?
You will be unable to submit orders when your account is on credit hold. Once the payment has cleared you will be able to place orders. For assistance regarding this please contact our Accounts Receivable department on 1800 151 791.
Can I access previous orders/Invoices online?
Yes, your previous orders and invoices will become visible once you have logged into your account.
How will I remember to place my order?
We will send you a reminder email the day before your scheduled order day reminding you that your order must be placed by 4pm the following day.
Can I see delivery costs?
All costs associated with your order will be displayed before you submit your order.
Can I save an order and come back to it at later time?
Yes, you have the ability to save a draft order and create templates for fast efficient use.
How can I see if a product is out of stock when placing my order?
When a product is out of stock you will not be able to submit the order until it has been removed. A message will be displayed to notify you of which product is out of stock.
Can I cancel my order?
Yes, you cancel your orders online any time before the 4pm (Easter Standard Time) cut off time.
How will I know that you have received my order?
When you submit your order a confirmation page will appear with a printer friendly version of your order. In addition, an order confirmation will be sent to your email address, advising it has been received and the summary of your order.
How often can I order?
You can order as often as you like however the delivery day is predetermined by distribution. If you have any queries regarding this please don't hesitate to contact us or your Representative.
Can I add to my order after I have placed it?
You can definitely add to your order up until the 4pm (EST) cut off time.
What happens to my order if the system freezes or my internet connection is lost?
Through this service you have the ability to view past orders, so if you are unsure if an order was submitted due to a system freeze simply look at your past orders.
My account is on hold and I want to make an order?
Please call 1800 151 791 and speak with a Credit Officer to discuss your account.
MY PROMOTIONS
How will I find out about my promotions?
Once you have logged into your account your promotions will be displayed for you to view.
MY DELIVERIES
When will my delivery come?
When you place your order it will be delivered on your next scheduled delivery day and this will be displayed before you submit your order
Why is there a designated delivery day?
All customers are set up on delivery schedules, which are determined by our distribution department. These delivery schedules are based on when our trucks are making deliveries in your area.
MY CUSTOMER CARE
How can I get assistance?
Please contact us on 13 COKE (13 2653) and select option 7 to speak with an e-Business Consultant, alternatively you can email us on mycca@anz.ccamatil.com.
Who is my Representative?
If you do not have your Representatives details please email us at mycca@anz.ccamatil.com or call 13 COKE (13 2653) and we can give you that information.
I would like to make a complaint, how do I do this?
We are very sorry to hear you have had an unfortunate experience. Please email mycca@anz.ccamatil.com and a consultant from our Customer Relations Team will be in contact shortly to assist in finding a resolution.
I would like to provide feedback, how do I do this?
We would love to hear from you, please send your feedback to mycca@anz.ccamatil.com.
MY EQUIPMENT
How do I get my vending machine refilled, relocated or removed?
Please call 1300 836 367 and a consultant in our Vending department will be able to assist.
I am having difficulties with my equipment, how do I get assistance?
If you have a vending machine, fridge or post mix machine that needs servicing, please call 13 CHIL (13 2445) and a consultant from our Equipment Services Department will be able to assist.
MY PAYMENTS & CREDIT
How can I obtain a Commercial Credit Account with CCA?
Click here to apply for a Commercial Credit Account with CCA.
What payment methods are accepted to pay by Cash on Delivery Orders?
You can pay for your orders by Cash, Cheque or Credit Card (MasterCard & Visa).
Note: Credit card payments attract a Payment processing Fee of 0.78% (plus GST).
What payment methods are accepted to pay my Commercial Credit account?
You can pay your outstanding account the following ways:
- By the web by clicking the "Billing and Payments" tab.
- By Telephone on 1800 151 791 select 1.
- By BPay using Biller code 120295 and the customer reference on the top right hand side of your statement.
- By Cheque - All Cheque payments should be payable to Coca-Cola Amatil (Aust) Pty Ltd and posted with a remittance advice to Locked bag 2030, Wentworthville NSW 2145.
How can I obtain a copy of an invoice or statement?
A listing of your outstanding invoices are located in the Billings & Payments tab. For all other copies please call 1800 151 791 and select 2 or send an email to aus.coke.credit.queries@anz.ccamatil.com
My Credit Card or bank account details need to be updated for EasyPay or rebate payments.
Please call 1800 151 791 or send an email to aus.coke.credit.queries@anz.ccamatil.com
I am waiting for a credit on my account, how do I get this actioned?
Please contact our National Contact Centre on 13 2653 (13 COKE) or call your local Sales Representative.
ORDER HISTORY
What is Order History?
In Order History you are able to see your past orders and deliveries regardless if your order was placed through mycca.com.au, through your BDE or by a Sales Consultant when you call 13 2635 (13 COKE)
Why do you show my Order History?
We want to help you manage your business, we show your Order History to ensure you can keep track of the products you have ordered in the past and also to show you when your deliveries were delivered.
What do the different status's in Order History mean?
Confirmed- You have successfully submitted your order and received into our system
Invoiced- Your order has been invoiced by distribution and will be delivered on your scheduled delivery day
Dispatched- Your order has been routed to a truck
Cancelled- Your order has been cancelled, it will not be delivered and you will not be charged for the order
Can I update a past order?
Yes, to update a past order go to the 'Products and Ordering' tab and click on 'Order History'. All past orders and deliveries will be shown on this page. All you need to do is select your desired order, click update, make any necessary changes to the quantities and then submit your order.
If you update an order with the status 'Confirmed' it updates the quantities in that initial order, it does not placing another order.
Can I cancel an order?
You can cancel orders with the status 'Confirmed' but once they have been 'Invoiced' or 'Dispatched' you are unable to do so.