BECOME A CCA CUSTOMER
How do I become a CCA customer?
If you're not currently a Coca-Cola Amatil customer and would like to partner with
us to sell the Coca-Cola product range in your retail outlet please call 13COKE
(13 2653) to speak to a customer service representative.
MANAGING MY ACCOUNT
How do I reset my password?
Once you have logged into the website, there is an option for you to reset your
password. You will need to put in your old password and your new password to submit
this change.
I have forgotten my password, how do I get a reminder?
On the log in page there is a forgotten password link, simply click on that and
put in a few details. An email will send you your password. If you have forgotten
your password,
click here to arrange a new password.
Where do I find my outlet number?
Your Coca-Cola Amatil Outlet Number is located at the top of your invoice.
How do I update my details?
To make any changes to the details we have on file please contact your local Representative
or call 13 COKE (13 2653) and a Customer Service Consultant will be able to assist.
How do I change my billing address?
Please call 13 COKE (13 2653) and follow the prompts to our Accounts department.
The reason we ask you to call is to make sure your request is sent through to the
correct department and attended to as soon as possible.
How do I change my delivery address?
Please contact your Representative to get this changed, if you don't have your Representatives
contact details please contact us on 13 COKE (13 2653) and we will be able to search
for you.
How do I change business ownership details?
Please contact your local Representative. They will have the appropriate paper work
to assist you.
I have just bought or sold an outlet and my details need to be updated?
Please call 1800 151 791 or send an email to aus.coke.credit.queries@anz.ccamatil.com.
MY PRODUCTS & ORDERING
How do I register for online ordering?
If you're already a Coca-Cola Amatil customer you can register to order our products
through this website. Simply click here to complete the
online registration form. After completing the form you will receive an email confirming
your registration within 48 hours.
What other methods are available to place orders?
You are also able to place your Coca-Cola Amatil orders via the Telephone, Email
and Fax.
To telephone your orders through please call 13 COKE (13 2653) and follow the prompts.
To email your order, please send them to mycca@ccamatil.com. Please remember to include your Outlet
Number and contact details.
To fax your order through please send it to 1300 55 2653. Please remember to include
your Outlet Number and contact details.
What is the cut off time for online ordering?
Once you have logged in, your cut-off time is displayed in the top right hand of all pages. You should check this time before you place your orders online.
Definition of cut-off time:
The latest time you can place your order. If you place your order after the cut-off time, your order will be dated for the next available delivery date.
What is my minimum order?
There is a 5 case minimum requirement or 1 case of Post mix to get the delivery
out to you.
What happens if I try to place an order online and my account is on credit hold?
You will be unable to submit orders when your account is on credit hold. Once the
payment has cleared you will be able to place orders. For assistance regarding this
please contact our Accounts Receivable department on 1800 151 791.
Can I access previous orders/Invoices online?
Yes, your previous orders and invoices will become visible once you have logged
into your account.
How will I remember to place my order?
We will send you a reminder email the day before your scheduled order day reminding
you that your order must be placed by 4pm the following day.
Can I see delivery costs?
All costs associated with your order will be displayed before you submit your order.
Can I save an order and come back to it at later time?
Yes, you have the ability to save a draft order and create templates for fast efficient
use.
How can I see if a product is out of stock when placing my order?
When a product is out of stock you will not be able to submit the order until it
has been removed. A message will be displayed to notify you of which product is
out of stock.
Can I cancel my order?
Yes, you can cancel your orders online anytime prior your cut-off time.
How will I know that you have received my order?
When you submit your order a confirmation page will appear with a printer friendly
version of your order. In addition, an order confirmation will be sent to your email
address, advising it has been received and the summary of your order.
How often can I order?
You can order as often as you like however the delivery day is predetermined by
distribution. If you have any queries regarding this please don't hesitate to contact
us or your Representative.
Can I add to my order after I have placed it?
You can definitely add to your order prior your cut-off time.
Definition of cut-off time:
The latest time you can place / edit your order. If you place your order after the cut-off time, your order will be dated for the next available delivery date.
What happens to my order if the system freezes or my internet connection is lost?
Through this service you have the ability to view past orders, so if you are unsure
if an order was submitted due to a system freeze simply look at your past orders.
My account is on hold and I want to make an order?
Please call 1800 151 791 and speak with a Credit Officer to discuss your account.
MY PROMOTIONS
How will I find out about my promotions?
Once you have logged into your account your promotions will be displayed for you
to view.
MY DELIVERIES
When will my delivery come?
When you place your order it will be delivered on your next scheduled delivery day
and this will be displayed before you submit your order
Why is there a designated delivery day?
All customers are set up on delivery schedules, which are determined by our distribution
department. These delivery schedules are based on when our trucks are making deliveries
in your area.
MY CUSTOMER CARE
How can I get assistance?
Please contact us on 13 COKE (13 2653) to speak with an e-Business
Consultant, alternatively you can email us on mycca@ccamatil.com.
Who is my Representative?
If you do not have your Representatives details please email us at mycca@ccamatil.com or call 13 COKE (13 2653) and we can
give you that information.
I would like to make a complaint, how do I do this?
We are very sorry to hear you have had an unfortunate experience. Please email mycca@ccamatil.com
and a consultant from our Customer Relations Team will be in contact shortly to
assist in finding a resolution.
I would like to provide feedback, how do I do this?
We would love to hear from you, please send your feedback to mycca@ccamatil.com.
MY EQUIPMENT
How do I get my vending machine refilled, relocated or removed?
Please call 1300 836 367 and a consultant in our Vending department will be able
to assist.
I am having difficulties with my equipment, how do I get assistance?
If you have a vending machine, fridge or post mix machine that needs servicing,
please call 13 CHIL (13 2445) and a consultant from our Equipment Services Department
will be able to assist.
MY PAYMENTS & CREDIT
How do I apply for a credit account with CCA?
Click here to apply for a
Credit Account with CCA.
How long does it take to complete an online credit application?
It will take approximately 5 – 10 minutes to complete on online credit application.
What happens after I submit an online credit application?
Once your application has been successfully submitted, you will receive a reference number.
Once your application has been approved you will receive a welcome email. Your account will receive 14 day credit terms. Details on how to apply for 30 day terms will be in your welcome email.
How can I pay?
If you are cash on delivery (COD) customer you can pay the driver by cash or credit card.
If you have a credit account with us you can pay via your invoice terms or why not set up Direct Debit.
How can I obtain a copy of an invoice or statement?
Logon to mycca.com.au , select “My Invoices” or “My Statements” from the “BILLING & PAYMENTS” menu to search or view your invoices and statements.
If you do not have a myCCA username, register for mycca.com.au
What is my account balance?
If you have a myCCA username with payment access and have logged into mycca.com.au, select “Pay My Bill” from the “BILLING & PAYMENTS” menu.
Alternatively you can contact credit on 1800 151 791 to check your account balance.
You can activate payment access on your myCCA account by calling 13 2653.
My credit card or bank account details need to be updated for automatic payment or rebate payments.
If you have a myCCA username with payment access and have logged into myCCA.com.au:
- Select “Pay My Bill” from the “BILLING & PAYMENTS” menu
- Select “Administration” to add or change your bank/credit card details
- Select “Automatic Payments” to select your new bank account details
You can activate payment access on your myCCA account by calling 13 2653.
If you do not have a myCCA username, register for mycca.com.au
I have recently sold my outlet?
Please contact credit immediately on 1800 151 791 to avoid any additional charges and to finalise your account
I have recently brought a business and want to trade with CCA?
Please contact your local CCA representative. They can arrange the necessary paperwork for a change of ownership to be processed. If you are unsure who your sales representative is please call 13 2653 (13 COKE) for assistance
I am waiting for a credit on my account, how do I get this actioned?
Please contact our National Contact Centre on 13 2653 (13 COKE) or call your local Sales Representative.
I am unable to place an order as my account is on stop supply ?
You are unable to place an order whilst your account is on stop supply due to outstanding amounts on your account.. Once you have made a payment, please send remittance of your payment to aus.coke.credit@ccamatil.com
Please refer to how to “Pay My Bill” as above
ORDER HISTORY
What is Order History?
In Order History you are able to see your past orders and deliveries regardless
if your order was placed through mycca.com.au, through your BDE or by a Sales Consultant
when you call 13 2635 (13 COKE)
Why do you show my Order History?
We want to help you manage your business, we show your Order History to ensure you
can keep track of the products you have ordered in the past and also to show you
when your deliveries were delivered.
What do the different status's in Order History mean?
Confirmed- You have successfully submitted your order and received into our
system
Invoiced- Your order has been invoiced by distribution and will be delivered
on your scheduled delivery day
Dispatched- Your order has been routed to a truck
Cancelled- Your order has been cancelled, it will not be delivered and you
will not be charged for the order
Can I update a past order?
Yes, to update a past order go to the 'Products and Ordering' tab and click on 'Order
History'. All past orders and deliveries will be shown on this page. All you need
to do is select your desired order, click update, make any necessary changes to
the quantities and then submit your order.
If you update an order with the status 'Confirmed' it updates the quantities in
that initial order, it does not placing another order.
Can I cancel an order?
You can cancel orders with the status 'Confirmed' but once they have been 'Invoiced'
or 'Dispatched' you are unable to do so.
SUGGEST MY ORDER
Can I change my "Sugg. Stock" amount in the Suggest My Order screen?
Yes you can adjust this number by clicking in the box, deleting the current number, and keying in your new number.
Note: If you leave this field blank myCCA will suggest an order based on your recent order quantities.
Can I change the sequence of the products in the Smart Order or Suggest My Order screens?
No this is not currently possible.
What products will I see in the Suggest My Order screen?
You will see any product that you have ordered or entered stock levels for over the past 14 orders.
How is “This Order” calculated in the Suggest My Order screen?
"This Order" quantity is designed to ensure you do not run out of stock between orders.
This is calculated using your "Current Stock", "Sugg. Stock" and your recent order quantities. You can adjust this number to reflect how much stock you want to order.
"This Order" refers to cases and allows whole numbers only.
The "No. in cart" field shows how many cases you currently have in your cart, and does not include stock displayed in the "This Order" box.
Once you have completed your order, click the "Add to Cart" button at the bottom of the product list, to add all products in the "This Order" column directly into your cart.