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Get started with myCCA

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Get started with myCCA

Learn more about using myCCA in this quick and easy guide

Signing in to myCCA

  1. Visit www.mycca.com.au from your desktop or mobile device
  2. If you're already a CCA customer, enter your details on the Sign in page
  3. If you are not a CCA customer, visit the Becoming a CCA customer page and follow the prompts to sign up

View registration related FAQs

Updating your profile details

Managing your contact details, contact preferences and account settings

  1. Click on Profile in the top right corner of your homepage.
  2. Go to account settings
  3. Here you can manage your contact details, contact preferences and passwords

Do you look after multiple accounts?

You can change outlets on the fly by clicking switch outlet

Updating your contact permissions

We will send you promotions, pricing, product and service information by email, and occasionally SMS.

To receive other CCA marketing information, you can turn this option on from your Account settings page. You can also find an unsubscribe link at the bottom of your CCA emails.

View FAQs related to profile management

Placing an order

There are four easy ways to place your order on the mycca.com.au website

  1. Browse products in the Catalogue and add them to your cart
  2. Find products that you've ordered previously under Frequently ordered
  3. Create and edit lists for quick ordering
  4. To reorder past orders, visit the Manage account page and click on reorder

Selecting products you would like to order

  1. Click the 'Categories' drop down and navigate to your selected category or choose Order Now to navigate straight to the Catalogue
  2. Use the options on the left hand side of the screen to filter on product category, brand, flavour or size
  3. Select the quantity that you would like to order and click 'Add' to add these to your cart
  4. Click the cart icon at the top right corner of the page to view a quick summary of your order

Confirming and submitting your order

  1. Once you have reviewed your order and selected your preferred delivery date, click to proceed to the Checkout
  2. On the Checkout page, review or amend your Delivery Date, Items in Cart and claim your Bonus Stock
  3. Enter in any additional details (e.g. promo codes, purchase order numbers) if required
  4. Click 'Submit now' to place your order. Your order will then be confirmed and placed

Delivery options and ordering in advance

  1. Select the products that you would like to order and click on the 'cart' button
  2. In the cart, click on the drop down menu next to 'select delivery date'
  3. Click the required date
  4. Please note: the delivery dates shown will reflect any changes due to public holidays, ensuring that you know exactly when to expect your order.

View FAQs related to ordering

Promotions

To add a promotion, visit the Catalogue page and click on promotions to browse all available offers for your store

Successfully applying a promotion

In order to activate a promotion, you will need to select the correct number of products required for the promotion. For example, a promotion requiring 4 products to be selected will be activated once the required amount of products has been added to the card

Once the correct number of products have been added you will then see ‘promotion activated’ at the top of this panel.

Bonus stock (free goods) promotion

Bonus stock must be added at checkout by following the steps below:

  1. Once a promotion has been successfully applied, click on your cart, and proceed to the Checkout
  2. In the review cart section, click on 'claim now' to add eligible bonus stock to your order
  3. Once complete, click 'Submit now' to place your order

You have now successfully added bonus stock to your order and will be presented with an order confirmation number.

View FAQs related to promotions

Payments and invoices

You can pay now or pay later when placing an order through myCCA

The manage account page is your one stop shop for order history, invoices and payments.

You can view and print invoices, make payments, see statements and re-order past orders from the Manage Account page.

Credit terms

To apply for a credit account, you need to fill out an application online. If your credit terms are approved, you will automatically be put on a 14 day credit term agreement with CCA. Follow the stepsfrom the Manage Account page.

Direct debit

Once your credit terms have been approved, you can set up a direct debit to automatically pay for your orders through the Manage Account page. 

Pay by credit card

You can pay for an order or an invoice by credit card. We accept all credit cards for payment. Please note this may incur a 1% surcharge on your order amount. 

Invoices and statements

To see your latest invoices and statements, sign in and go to your manage account tab from the menu.

View FAQs related to payments

Equipment

Troubleshooting equipment issues

  1. Visit the menu and click on Equipment services
  2. Find the piece of equipment which is experiencing issues
  3. Click troubleshoot a problem
  4. Choose the issue that you are experiencing with your equipment
  5. At this stage, you will be prompted to place a service ticket

Placing a service ticket

This will be available once you have completed the troubleshooting guide. If your equipment issue hasn’t been resolved you will be directed to the service request form. Fill out the form, then click Request support to get in touch with one of our service technicians.

Make the most of your CCA fridge

To help you get the best value from your CCA fridge:

  • We make sure its energy efficient
  • Give you tips on which fridge to buy
  • How best to stack it and
  • The best spot to put your fridge so that you're getting the best possible value

View FAQs related to equipment

Help and support

On myCCA, you can chat to a representative 24/7 via LiveChat.

From the menu, click on help and support and then navigate to the Chat to a Rep icon to open a chat with the team.

For more information on any of the above topics, see our FAQs.

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